CARE Plus Desktop
Expert Support at Every Step
Asia, Africa, Europe, Middle East, Oceania, South America
Valid from October 1, 2025
1-year Desktop CARE Plus included
Applicable for ONE, PRO 20, PRO 30, WASH, CURE
| Desktop CARE Plus | CARE Plus – Year 1 |
|---|---|
| 90-Day Remote Coach with Rapid Shape Digital Workflow Specialits Expert available for remote onboarding and continued workflow training |  |
| Ongoing Expert Remote Support Access to workflow guides, troubleshooting tools, and expert technical assistance | |
| Customer Portal Access Manage and view the status of the devices as well as monitor consumption | |
| Annual Remote Device Calibration via RS Support Incl. Sensor-send-in for recalibration | |
| Full Repair Coverage Including parts, labor and freight | |
| Hot Swap Immediate Device replacement (incl. freight) | |
| Desktop CARE Plus – Year 1 |
|---|
90-Day Remote Coach with Rapid Shape Digital Workflow Specialits Expert available for remote onboarding and continued workflow training |
Ongoing Expert Remote Support Access to workflow guides, troubleshooting tools, and expert technical assistance |
Customer Portal Access Manage and view the status of the devices as well as monitor consumption |
Annual Remote Device Calibration via RS Support Incl. Sensor-send-in for recalibration |
Full Repair Coverage Including parts, labor and freight |
Hot Swap Immediate Device replacement (incl. freight) |
Desktop CARE plus or CARE – Year 2 & Beyond
Applicable for ONE, PRO 20, PRO 30, WASH, CURE
| Desktop CARE Plus | CARE Plus Optional for Year 2&3 | CARE Optional for Year 2 & 3 and Beyond |
|---|---|---|
| Ongoing Expert Remote Support Access to workflow guides, troubleshooting tools, and expert technical assistance | | |
| Customer Portal Access Manage and view the status of the devices as well as monitor consumption | | |
| Annual Remote Device Calibration via RS Support Incl. Sensor-send-in for recalibration | | |
| Full Repair Coverage Including parts, labor and freight | |  |
| Hot Swap Immediate Device replacement (incl. freight) | | |
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Contact for Service Requests
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Learning Resources
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