Privacy Statement (CA)

This privacy statement was last changed on März 15, 2026, last checked on März 15, 2026, and applies to citizens and legal permanent residents of Canada.

In this privacy statement, we explain what we do with the data we obtain about you via https://rapidshape3d.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Newsletters

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: When the services are terminated or completed.

1.2 Compiling and analyzing statistics for website improvement.

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: Data is retained according to the standard retention periods of our analytics platforms (e.g. up to 14 months in Google Analytics), after which it is automatically deleted or anonymized.

1.3 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data
  • Professional or employment-related information
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We determine the retention period according to fixed objective criteria: We retain data for the duration of the customer relationship, active warranty periods, and to comply with statutory retention obligations.

1.4 Contact – Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data
  • Professional or employment-related information
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered
  • A telephone number
  • A home or other physical address, including street name and name of a city or town

Retention period

We determine the retention period according to fixed objective criteria: We retain data for as long as necessary to process your request and to comply with statutory retention periods (e.g. commercial and tax laws).

1.5 To sell or share data with a third party

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

Retention period

We determine the retention period according to fixed objective criteria: Data is retained according to the standard retention periods of our analytics platforms (e.g. up to 14 months in Google Analytics), after which it is automatically deleted or anonymized.

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Customer Relationship Management (CRM)
Country or state in which this service provider is located: United States
Purpose of the data transfer: Website hosting
Country or state in which this service provider is located: Bulgaria

Purpose of the data transfer: Compiling and analyzing statistics for website improvement
Country or state in which this third party is located: United States
Purpose of the data transfer: Marketing, advertising, and conversion tracking
Country or state in which this third party is located: United States

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (CA) webpage. 

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

7. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below.

9.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may request an overview, in a commonly used format, of the data we process about you.
  3. You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
  4. You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
  5. You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
  6. We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Rapid Shape GmbH
Römerstrasse 21
71296 Heimsheim
Germany
Website: https://rapidshape3d.com
Email: info@ex.comrapidshape.de

Phone number: +49 (0) 70 33 309 878 0

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:

Additional Company-Specific Data Processing

Scope of this Privacy Policy
Please note that this privacy statement applies to the RS Holding, which includes both Rapid Shape GmbH and Schultheiss GmbH (Römerstraße 21, 71296 Heimsheim, Germany), including our international affiliates.



1. Registration of Devices

When you register RS Holding devices online, we use and process data generated or stored on the device, such as sensor data, log data, job data, and usage data. This device data may be combined with order data and personal data to improve the user experience with the devices as well as to offer you additional services such as online retrievable status messages, software status, service contract status, overviews and logs, proactive service messages, archiving of 3D job data via a certified cloud provider in Europe for devices installed in Europe, the display of device-specific articles in the eShop and device-specific documents.

In the event of a purchase of the equipment through a trading partner of RS Holding, the aforementioned data may be shared with the specific trading partner through which the equipment was purchased or with the specific trading partner with whom the customer has agreed in writing to take over the support, in order to improve the user experience with the equipment as well as to provide you with additional services. In addition, the aforementioned data may be shared with qualified service partners who are competent in the region of the equipment installation site. In no case will 3D geometry data of the 3D job data be shared (e.g. in STL or similar formats). Essentially, data is shared for support, processing, or supply purposes.

In doing so, we store this data on the basis of legitimate interests (Art. 6 para. 1 lit. f DSGVO). Our legitimate interest is to achieve the purposes described above.



2. Course & Event Registrations

We use your Personal Data to carry out registration for courses and events, including invoicing, and provide you with information about the course or event. Where applicable and indicated, your details will also be processed by our cooperation partners for the execution and/organization of the courses and events.



3. Online Job Applications

When you apply for a job opening, training opportunity or internship with us, we use and process your address, telecommunication and application data for the purpose of processing and evaluating your application and contacting you.



4. Remote Maintenance Booking (Microsoft Office 365)

Our Remote Maintenance Booking service is operated by the Microsoft Booking App via the Microsoft Office 365 Cloud Service. By clicking the link to this service, you will leave our websites and webservers but Rapid Shape GmbH remains controller of the personal data, carrying the primary obligation to protect that data. By using this app, the following customer data are stored to fulfill the booking service: Name and contact details, E-Mail, Booking-Schedules.