Privacy Statement (US)

This privacy statement was last changed on März 15, 2026, last checked on März 15, 2026, and applies to citizens and legal permanent residents of the United States.

In this privacy statement, we explain what we do with the data we obtain about you via https://rapidshape3d.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Newsletters

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: When the services are terminated or completed.

1.2 Compiling and analyzing statistics for website improvement.

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: Data is retained according to the standard retention periods of our analytics platforms (e.g. up to 14 months in Google Analytics), after which it is automatically deleted or anonymized.

1.3 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data
  • Professional or employment-related information
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We determine the retention period according to fixed objective criteria: We retain data for the duration of the customer relationship, active warranty periods, and to comply with statutory retention obligations.

1.4 Contact – Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data
  • Professional or employment-related information
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered
  • A telephone number
  • A home or other physical address, including street name and name of a city or town

Retention period

We determine the retention period according to fixed objective criteria: We retain data for as long as necessary to process your request and to comply with statutory retention periods (e.g. commercial and tax laws).

1.5 To sell or share data with a third party

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

Retention period

We determine the retention period according to fixed objective criteria: Data is retained according to the standard retention periods of our analytics platforms (e.g. up to 14 months in Google Analytics), after which it is automatically deleted or anonymized.

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Customer Relationship Management (CRM)
Country or state in which this service provider is located: United States
Purpose of the data transfer: Website hosting
Country or state in which this service provider is located: Bulgaria

Purpose of the data transfer: Compiling and analyzing statistics for website improvement
Country or state in which this third party is located: United States
Purpose of the data transfer: Marketing, advertising, and conversion tracking
Country or state in which this third party is located: United States

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage. 

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

7. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

9.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may object to the processing.
  3. You may request an overview, in a commonly used format, of the data we process about you.
  4. You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
  5. You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements

This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of Virginia (CDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), New Jersey (DPL), New Hampshire (DPA), Nevada (NRS 603A), Nebraska (DPA), Montana (MCDPA), Iowa (CDPA), Delaware (PDPA), Connecticut (CTDPA), Colorado (CPA) and California (CPRA)

California

Right to know what personal information is being collected about you

A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:

  1. The categories of personal information it has collected about that consumer.
  2. The categories of sources from which the personal information is collected.
  3. The business or commercial purpose for collecting or selling personal information.
  4. The categories of third parties with whom the business shares personal information.
  5. The specific pieces of personal information it has collected about that consumer.

The right to know whether personal information is sold or disclosed and to whom

A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:

  1. The categories of personal information that the business collected about the consumer.
  2. The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
  3. The categories of personal information that the business disclosed about the consumer for a business purpose.

The Right to equal service and price, even if you exercise your privacy rights


A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.


A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.


A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:

  1. Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  3. Debug to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
  7. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  8. To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
  9. Comply with a legal obligation.
  10. Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Financial incentives

Selling of personal data to third parties

We have not sold consumers’ personal data in the preceding 12 months

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • IP Address
  • Geolocation data

We have not disclosed consumers’ personal information for a business purpose in the preceding 12 months.

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • A first and last name
  • An email address
  • IP Address
  • A telephone number

Colorado

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under Colorado law this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Connecticut

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the CTDPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Delaware

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than once per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the PDPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Right to obtain a list of third parties to whom the controller has disclosed the consumer’s personal data.

Iowa

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically practicable, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the CDPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. the processing of sensitive data.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Montana

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the MCDPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Nebraska

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the DPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Nevada

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the Nevada Privacy Law, this concerns the sale of personal data.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

New Hampshire

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than once per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the DPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

New Jersey

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than once per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the DPL this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Oregon

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the OCPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Texas

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the TDPSA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Utah

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data that you previously provided to us as a controller in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the UCPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Virginia

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the CDPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Rapid Shape GmbH
Römerstrasse 21
71296 Heimsheim
Germany
Website: https://rapidshape3d.com
Email: info@ex.comrapidshape.de

Phone number: +49 (0) 70 33 309 878 0

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Additional Company-Specific Data Processing

Scope of this Privacy Policy
Please note that this privacy statement applies to the RS Holding, which includes both Rapid Shape GmbH and Schultheiss GmbH (Römerstraße 21, 71296 Heimsheim, Germany), including our international affiliates.



1. Registration of Devices

When you register RS Holding devices online, we use and process data generated or stored on the device, such as sensor data, log data, job data, and usage data. This device data may be combined with order data and personal data to improve the user experience with the devices as well as to offer you additional services such as online retrievable status messages, software status, service contract status, overviews and logs, proactive service messages, archiving of 3D job data via a certified cloud provider in Europe for devices installed in Europe, the display of device-specific articles in the eShop and device-specific documents.

In the event of a purchase of the equipment through a trading partner of RS Holding, the aforementioned data may be shared with the specific trading partner through which the equipment was purchased or with the specific trading partner with whom the customer has agreed in writing to take over the support, in order to improve the user experience with the equipment as well as to provide you with additional services. In addition, the aforementioned data may be shared with qualified service partners who are competent in the region of the equipment installation site. In no case will 3D geometry data of the 3D job data be shared (e.g. in STL or similar formats). Essentially, data is shared for support, processing, or supply purposes.

In doing so, we store this data on the basis of legitimate interests (Art. 6 para. 1 lit. f DSGVO). Our legitimate interest is to achieve the purposes described above.



2. Course & Event Registrations

We use your Personal Data to carry out registration for courses and events, including invoicing, and provide you with information about the course or event. Where applicable and indicated, your details will also be processed by our cooperation partners for the execution and/organization of the courses and events.



3. Online Job Applications

When you apply for a job opening, training opportunity or internship with us, we use and process your address, telecommunication and application data for the purpose of processing and evaluating your application and contacting you.



4. Remote Maintenance Booking (Microsoft Office 365)

Our Remote Maintenance Booking service is operated by the Microsoft Booking App via the Microsoft Office 365 Cloud Service. By clicking the link to this service, you will leave our websites and webservers but Rapid Shape GmbH remains controller of the personal data, carrying the primary obligation to protect that data. By using this app, the following customer data are stored to fulfill the booking service: Name and contact details, E-Mail, Booking-Schedules.