RS Customer Portal: New Ticket System

In this video, we’ll show you how our new ticket system works.

First, log in to the Customer Portal. Once you’re in, click on your device. From there, select “Create a Service Ticket” — your device’s serial number will be filled in automatically.

Next, add the following information: a detailed explanation of the issue, what you’ve already tried to solve it, and how often you’re experiencing the problem. You can also attach additional files if needed.

Once everything is filled in, click “Send” — and your ticket is on its way to our support team.